Privacy Policy

Effective date: August 15, 2026

1. Introduction

This Privacy Policy explains how Universe Hotline collects, uses, stores, and protects your information when you use our website and services.

2. Information We Collect

When you use Universe Hotline, we may collect:

• Account information: email address and authentication details provided when you sign up.
• Your questions and readings: the questions you ask, the answers generated, and any favorites or history you save.
• Usage data: basic information about how you interact with the service, such as feature usage and error reports, used to improve the product.
• Payment information: handled by Stripe. We do not store complete payment card details.

3. How We Use Your Information

We use your information to:

• Provide and maintain your account and the oracle service.
• Track your credit balance and subscription status.
• Save your reading history and favorites.
• Improve the service and fix issues.
• Communicate with you about your account, billing, or service changes.

4. Payments

Subscription payments are processed by Stripe. When you subscribe, Stripe collects and processes your payment details according to their privacy policy. We receive only the information needed to manage your subscription and credits.

5. Cookies and Analytics

We use essential cookies to keep you signed in and maintain your session. We do not use third-party advertising cookies. We may use basic analytics to understand how the service is used.

6. Data Retention

We keep your account and reading history for as long as your account is active. If you delete your account, we will remove or anonymize your personal information within a reasonable time, except where we are required to keep it by law.

7. Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export your personal information. To request this, email us at cris@velkstudio.com.

8. Children's Privacy

Universe Hotline is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the revised version on this page with a new effective date. Continued use after changes means you accept the updated policy.

10. Contact Us

Questions or requests about your privacy? Email cris@velkstudio.com.